Terms and Conditions Agreement to Terms Please read these Terms and Conditions ("Terms and Conditions") carefully before using Alameda mobile application (the ”Application”), which is a platform that provides digital healthcare solutions for the patients, by allowing the patients approaching the booths of Alameda or who have approached Alameda through its Application to have a video conference call with the General Practitioner (“GP”) of Alameda, who will help the patients by directing them to the relevant medical specialty in accordance with the patient’s medical condition without providing any medical consultation to the patient (“Services”). These Terms and Conditions form a legal agreement between Dalel for Healthcare Technology Management S.A.E. (“Alameda”, “we” or “us”), an Egyptian joint stock company, regulated under Law No. 159 of 1981, commercial registration no. (186595) and you, the individual ("you" and "your") concerning your access to, and use of the various services offered through the Application. The use of the Application constitutes your acceptance of these Terms and Conditions. By using the Application, you expressly agree to these Terms and Conditions. If you do not accept these Terms and Conditions, please do not use this Application. Modifications to the Terms and Conditions The Terms and Conditions constitute a legal agreement between you, as a visitor to the Application, and us. Alameda may update in its sole discretion these Terms and Conditions at any time and the additional terms together with the Terms and Conditions, as amended from time to time, are collectively referred to as the “Agreement.” Accordingly, you should look at the Terms and Conditions regularly to be updated with any amendments effected on the Terms and Conditions. If you do not agree to the terms of the amended Terms and Conditions, you shall discontinue using the Application and you will be deemed to have terminated these Terms and Conditions. Patient’s Account In order to use the Application, you must create an account and add login information, including without limitation, username and password. You must maintain the confidentiality of your login information that you use to access the Application and you must not disclose this information to anyone. Furthermore, you agree to notify Alameda if your password is lost, stolen, or if you are aware of any unauthorized use of your password. It is your responsibility to ensure that your personal information is not compromised due to the lack of secure equipment and/or surroundings. In case the password is lost or proven to be stolen, Alameda will provide users with a reset password page. Note: All your data and the connection used to transfer it is end-to-end encrypted and protected for the purpose of privacy and confidentiality. Alameda Services In creating and maintaining this Application, we are not providing healthcare services to you, nor are we practicing medicine. Alameda provides its Services through a GP registered with the Egyptian Medical Syndicate who shall refer the patient to a specialist doctor from Alameda’s hospitals providers’ network that matches the patient’s medical condition and symptoms without providing any medical prescription. The conversation with the GP does not substitute any physical examination, diagnosis or recommend specific treatment. The use of our Services is not appropriate for emergencies. In case you believe that you have a medical emergency, you should directly go to the nearest emergency department at any medical establishment or call 123. Alameda’s role is limited to providing certain publicly available telehealth related information to you and/or facilitate your access to telemedicine and medical service providers. We do not, by creating and maintaining this Application, enter into a provider-patient relationship with you nor do we seek to do so. Alameda is independent from the GP and from the medical service providers’ network which will be providing medical services to you and is not responsible for their acts, or omissions. Alameda does not engage in the practice of medicine and is not a medical service provider. The content of the Application is not considered medical advice or a substitute for diagnosis or treatment. You should always talk to a specialist about diagnosis and treatment. Health Records and Appointments Alameda creates an electronic health record for each patient... Video Consultation You agree to the GP to connect you via video conference... Representations and Warranties By using this Application, you represent and warrant the following: 1. You are at least eighteen (18) years old 2. You have the legal capacity to enter into this Terms and Conditions 3. You will comply with all the applicable laws in the Arab Republic of Egypt 4. The information that you have provided to Alameda is accurate and complete 5. If any information you provide becomes inaccurate you will notify Alameda Limitation of Liability You agree to limit the liability of Alameda... Indemnity By using this Application, you agree to indemnify... Prohibited uses In using the Application, you agree not to: • Send unlawful or harmful content • Infringe any third party rights • Violate Egyptian laws • Gain unauthorized access • Upload viruses Protection of Patient’s Data Alameda highly maintains the protection of Personal Data... Copyright and Trademarks All content included on the Application... Applicable Law & Dispute Resolution This Agreement shall be governed by Egyptian law... Miscellaneous This Agreement constitutes the entire agreement...